This Privacy Policy outlines the guidelines governing the collection, use, and handling of your information when you access, install, or use Visual VPN services. It's important to read and understand our practices regarding your data and how we use it.
Acknowledgment and Acceptance
By using Visual VPN services, you confirm that you have read, understood, and agreed to the terms described in this Privacy Policy. If you disagree with any part of it, you should refrain from accessing or using the services.
Data Security Commitment
Our primary concern is the protection of your data. We collect only the minimal amount of user information necessary to operate our services. Terms and definitions used in this policy are provided in our Terms of Use. By interacting with Visual VPN, whether through our app or by submitting your personal information, you agree to this Privacy Policy and enter into a legally binding agreement with Martalia LLC, the company behind Visual VPN. If you have any concerns or questions about this policy or your privacy, contact us at support@martalia-llc.com.
Data Processing Practices
Visual VPN processes user data only to the extent necessary for service provision, payment processing, and the operation of our website and mobile applications. Personal data is handled both automatically and manually. Visual VPN or its designated subsidiary will act as the data controller unless otherwise specified. We employ third-party processors solely for processing payments, email services, marketing, and analytics. Our strict no-logs policy ensures that user activities are not monitored, recorded, logged, stored, or shared.
Information We Collect
If you create a user account, we collect basic information such as your email address, which is necessary for communication, account management, and password recovery. Payment data, including billing information, is processed by our payment partners. We also gather limited technical information to improve service functionality, such as server load data. This information is crucial for maintaining our service quality.
Targeted Advertising and Cookies
We may work with third-party advertising networks that use cookies and other technologies to collect information about your device and browsing habits. This data is used to display ads tailored to your interests. For more information about how these ads are served and your choices, please refer to the National Advertising Initiative's website. Note that opting out of personalized ads does not eliminate all advertising but may result in less relevant ads.
Children's Privacy
Individuals under 18 should not use Visual VPN services or provide personal information without parental or guardian supervision. We assume that users are at least 18 years old. If we discover that a minor has provided us with personal data, we may suspend their access to our services and delete their information.
Legal Basis for Data Processing
We process your personal data to provide Visual VPN services under the contract's terms. This may include direct marketing if we have obtained your consent or if the law permits us to do so based on a legitimate interest. We share data with third parties only as described in this policy.
Rights to Your Personal Data
You have the right to access, correct, or delete your personal data, object to certain processing activities, and request data portability. Although we do not log specific details such as browsing history or IP addresses, we can provide a summary of the limited data we hold if legally required. If you wish to withdraw your consent for data processing, you can do so by contacting us. However, this may limit your access to our services.
Data Retention and Deletion
Visual VPN retains personal data only as long as necessary to fulfill the purposes described in this policy and in compliance with legal obligations. Typically, data is retained for no longer than two years after your last use of the services. You can request a copy of your data, which we will provide within 30 days as per GDPR requirements.
Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be communicated through email or our app and will take effect immediately upon posting. It is your responsibility to stay informed about the current version of the policy. If you have any questions, please contact us at support@martalia-llc.com.